At Atlas, we recognize that anyone can deliver products, but our mission is to provide great products with an exceptional customer experience at every level. Therefore, great planning, attention to detail, and focus are within every job, ensuring we perform at the highest level possible exceeding expectations. Titan™ Digital Service Support Systems provides a framework for success with real-time project details from the technician’s touchpad. This unique approach directly assesses a full range of project details, instructions, and additional service support information, ensuring the best opportunity for great service support every time.
We focus on providing our customers with the knowledge and information to do the best job possible—safely and efficiently. Each Service Technician receives comprehensive training in safety, equipment, and best practices to perform their tasks. This knowledge and proficiency is maintained and monitored through field audits and continued education to ensure the entire Atlas service team utilizes the best practices and techniques with a continual focus on safety.
Being ready and prepared for a job is a big part of being successful. All trucks and tools are inventoried and maintained to ensure they are available and ready for use before heading to the job. Titan™ Digital Service System further backs all jobs with important job information in the form of equipment lists, installation procedures, load-out information, and other key elements to ensure success. In the field, Titan™ continues to support the project with in-hand information, remote pressure testing monitoring, and digital service ticketing to streamline all aspects of field support.
At Atlas, we don’t just talk about what makes exceptional service; we have developed a standard. Our 5-Star Platinum Standard raises the bar for performance and what customers can expect from our service.