Location:
Odessa, TX
How to Apply:
Download the PDF position application here.
Position Description:
Job Description
The Field Service Dispatcher understands all customer requirements for upcoming wellhead service jobs, plans personnel and service tooling to meet job requirements, coordinates timing of service jobs, and dispatches Service Techs to meet customer expectations. Supports Service Technicians in safe and successful execution of service jobs.
ESSENTIAL DUTIES:
- Communicate with Service Techs on all job requirements
- Coordinate all equipment and personnel needed to successfully execute the job
- Assist service manager by coordinating activities of service technicians to meet customer requirements
- Provide up-to-date information to all on call personnel
- Ensure all service tooling is job ready
- Provide solutions for any issues that may arise
- Create service tickets and ensure all pertinent information is included
- Create a comprehensive plan for each job that ensures everyone is on the same page and well prepared
- Effectively communicate all opportunities for improvement and best practices with management
- Work weekends and take calls at night as needed
- Promote company safety program, KPIs and other directives from management in a positive manner
Knowledge and Skills:
- Field Service experience installing and troubleshooting wellhead equipment to include casing heads, casing and mandrel hangers, tubing heads and production trees
- Experience using a manual and hydraulic lubricator
- Communicate effectively to all levels of the organization
- Troubleshooting
- Strong reasoning and problem solving
- Customer service minded
- Maintain professionalism in the workplace
- Write routine reports and correspondence in English
- Intermediate computer skills including Microsoft Office
- Ability to quickly learn company specific software
- Possess a Valid Driver License and ability to drive a company vehicle
WORK ENVIRONMENT AND PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment: Work in both shop and office environment with some exposure to moving mechanical parts and loud noise levels.
Physical Demands: While performing the duties of this job the employee is regularly required to sit, stand and walk. Uses hands to handle, or feel; reach with hands and arms; and talk or hear. Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.
This job description is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisor, regardless of job title or routine job duties.
Disclaimer: This job description indicates the general nature and level of work expected of the incumbent. it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly, and clean workplace, using safety precautions and observing safety rules at all times.